30-day money-back guarantee. Unused report credits can be refunded in full within 30 days of purchase. If a report you opened came back with no history records, failed to deliver because of a technical error, or you were charged twice, we will refund it too. Just email support@cleancarshistory.us with your order number.
1. Our 30-day money-back guarantee
We want every purchase from CleanCarHistory to be worth it. All purchases (single reports at $19.99, 3-report packs at $34.99 and 10-report dealer packs at $79.99) are one-time payments with no subscription or automatic renewal, and all are covered by the guarantee described below for 30 days from the date of purchase.
2. Unused report credits
If you have not used a report credit, you can request a full refund of it within 30 days of purchase, no questions asked.
- If none of the credits in a pack have been used, we refund the full purchase price.
- If some credits in a pack have been used, we refund the unused credits based on the per-report price of that pack (the pack price divided by the number of credits it contains). Any used reports are assessed under Section 3.
Credits that remain unused after the 30-day window stay valid for 12 months from purchase, but they are no longer refundable.
3. Reports you have already opened
Because a report delivers its value as soon as it is generated, a report you have opened is refundable within 30 days of purchase only if:
- No history found: the report contained no history records beyond the decoded vehicle specifications (for example, no title, odometer, accident, sale, service or other event records);
- Technical error: a problem on our side prevented the report from being generated or delivered, and we could not fix it promptly;
- Plate not matched: you ordered by license plate and we could not match the plate and state you entered to a vehicle (in that case no report credit is used and the refund is automatic); or
- Duplicate charge: you were charged more than once for the same order, or charged for a report you did not receive.
4. What is not covered
We are unable to offer refunds in the following situations:
- the report contained history records, but you decided not to buy the vehicle, changed your mind, or expected different results;
- the report was run on a VIN or license plate that you entered incorrectly;
- the request is made more than 30 days after purchase;
- the account or order has been involved in fraud, abuse or a breach of our Terms of Service.
If you believe a record in your report is wrong, please tell us. We will review it and, where appropriate, raise it with the data source. Our Data & Report Disclaimer explains the limits of vehicle history data.
5. How to request a refund
- Email support@cleancarshistory.us from the address you used at checkout, or use our contact page.
- Include your order number and, for an opened report, the VIN and a short description of the problem.
- We review every request and reply by email to confirm the outcome. Support is available 7 days a week, 8am–10pm ET.
6. Processing time
Approved refunds are returned to the original payment method. Once we issue a refund, it usually appears on your statement within 5–10 business days, depending on your bank or payment provider. When a refund is issued, the related credits or reports are deactivated.
7. Please contact us before filing a chargeback
If something is wrong with a charge, contact us first. We can usually resolve billing problems faster than a bank dispute, and a chargeback may freeze the order and the reports linked to it while it is reviewed. Filing a dispute does not affect your rights under this policy or under the law.
8. Contact
Questions about this policy? Email support@cleancarshistory.us or visit our contact page. You can compare plans on our pricing page.